Guest Service Agent Courtyard by Marriott
more than a month
Melbourne, UNAVAILABLE - Victoria, VICTORIA
State / City:
Job Number 23079801
Job Category Rooms & Guest Services Operations
Location Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

We are looking for a Guest Service Agent to join our Courtyard by Marriott Melbourne Flagstaff Gardens team on a Part-Time basis! 

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Strong attention to detail 
  • Previous Opera experience
  • Previous experience working in hotels 
  • Flexible part-time schedule

    What you’ll do

    • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
    • Secure payment, verifying and adjusting billing as needed
    • Provide guests with room and hotel information, directions, amenities and local interests
    • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
    • Complete cashier and closing reports, counting the bank at the end of each shift securely
    • Accept and record wake-up calls, delivering to the right department
    • Communicate any emergency, lost item or theft to proper security staff and/or authorities
    • Keep contingency lists in case of emergency and communicate any necessary messages

      Perks, Rewards, Motivations

      • Discounts on hotel rooms including all properties within the Marriott International group.
      • Discounts on food & beverage across all our hotels.
      • The best hotel training opportunities produced independently by Courtyard by Marriott, Melbourne and internationally recognised training programs by Marriott International.
      • Recognition programs to keep you motivated. 
      • Wellbeing & mindfulness programs to ensure you stay healthy.
          Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

        With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.