Director of Style W Hotels
more than a month
Sydney, UNAVAILABLE - NEW SOUTH WALES
UNAVAILABLE
State / City:
Workday:
Job Number 23077994
Job Category Housekeeping & Laundry
Location W Sydney, 31 Wheat Road, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Natural Talent
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney, opening in Darling Harbour in October 2023, is now casting for a Director of Style to lead our Style / Style Team. Reporting to the Director of Rooms, this integral role provides a high level of attention to detail and presents an amazing opportunity to play a key role in the pre opening efforts of the world’s largest W Hotel.

If you love what you do, are passionate about providing our guests a high level of standards and cleanliness, can manage a large team, works collaboratively with business partners and creates a nurturing environment for our Talent to shine then this exciting role is for you.                                                                                       

Overall the Director of Style should be able to balance the needs of their team, their clients and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication and leadership skills as well as a deep understanding of style services.

JOB SUMMARY

Responsible for managing and supervising all areas of the Style Department, including room attendants, public areas, mix bar and talent wardrobe. Oversees all programs, services, hours of facilitation, facilities, equipment, and talent. Coordinates the delivery of linen, chemicals and wardrobe. As a department head, directs and works with the management team and hourly talent to successfully execute all style operations. Strives to continually improve guest and talent satisfaction and maximize the financial performance of the department.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

Incentives

Private Health Insurance

Birthday Leave

Milestone Recognition

Sabbatical Leave

Leave Portability

Love Learning

Enhanced Super

Career Growth

Bonvoy Eligibility

Overall Wellbeing

Flexible Working

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years’ experience at a management level in style, rooms or related professional area. 

OR

• 2-year degree from an accredited Hotel Management, Hospitality or related major; 2 years’ experience at a management level in style, rooms or related professional area. 

MANAGING STYLE OPERATIONS

  • Ensures guest room status is communicated to the Welcome in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Style shift operations and ensures compliance with all Style policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and wardrobe.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to talent and follows up to ensure understanding.
  • Ensures all talent have proper supplies, equipment and wardrobe.
  • Runs daily communication briefings.

    MANAGING DEPARTMENTAL COSTS

    • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

      ENSURING EXCEPTIONAL CUSTOMER SERVICE

      • Responds to and handles guest problems and complaints.
      • Strives to improve service performance.
      • Empowers talent to provide excellent customer service.
      • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
      • Is a key player in facilitating guests lost property items.

        CONDUCTING HUMAN RESOURCES ACIVITIES

        • Participates as needed in the investigation of talent accidents.
        • Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
        • Ensures talent understand expectations and parameters.
        • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
        • Observes service behaviours of talent and provides feedback to individuals.
        • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
        • Participates in the talent performance appraisal process, providing feedback as needed.
        • Assists as needed in the interviewing and hiring of talent team members with the appropriate skills.
        • Supports a departmental orientation program for talent to receive the appropriate new hire training to successfully perform their job.
        • Participates in talent progressive discipline procedures.

          Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

          Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
          We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.