Whatever/Whenever Agent - Full Time W Hotels
more than a month
Melbourne, UNAVAILABLE - Victoria, VICTORIA
UNAVAILABLE
State / City:
Workday:
Job Number 23080708
Job Category Rooms & Guest Services Operations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Are you excited to join our Multi-Award Winning Venue? Come and join the largest hotel network in the globe at W Melbourne!

POSITION SUMMARY

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment. 

Why Join W Melbourne?

  • Full time role - flexible hours to fit YOUR life
  • Work for the Largest Hotel Network in the World
  • Advance your Culinary Career Globally
  • Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
  • Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts
  • Birthday Leave - Day in Lieu for your Birthday!

HOTEL OVERVIEW

W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

WE’RE IN THE KNOW, SO YOU’RE IN THE KNOW

Whatever/Whenever® service caters to every need in a personalized and personable way – friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests’ edgy attitude and thrive in a setting where they can be true to themselves.

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.