more than a month
Melbourne, UNAVAILABLE - Victoria, VICTORIA
UNAVAILABLE
State / City:
Workday:
Job Number 23079599
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Find Balance in Your Career

Come and join the team at Melbourne Marriott Hotel!

From fun family experiences to luxe romantic staycations, choose Melbourne Marriott Hotel for your next getaway. Located in the heart of Melbourne’s city centre, our five-star hotel is only a short walk from the Theatre District, shopping hub and attractions such as Parliament House, State Library of Victoria and Royal Exhibition Building. 

Are you the ultimate host who loves to provide dynamic service? The Melbourne Marriott Hotel is looking for you - people who can really influence our guests’ stay. We embrace associates who embody our brand’s modern and sophisticated personality.

What we are looking for

To Be Successful in the Role

  • A genuinely warm & welcoming demeanor
  • A passion for the industry, a want to be the best in service
  • Personable communication skills

About The Role

  • Greet and escort guests to rooms.
  • Open doors and assist guests/visitors entering and leaving property.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
  • Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist with luggage storage and retrieval.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
  • Communicate parking procedures to guests/visitors.

Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group 
  • Discounts on food & beverage across all our hotels
  • The best hotel training opportunities produced independently by Marriott Melbourne Hotel and internationally recognised training programs by Marriott International
  • Recognition programs to keep you motivated 
  • Wellbeing & mindfulness programs to ensure you stay healthy

 



Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.