Director of Rooms Marriott Hotels Resorts
more than a month
Melbourne, UNAVAILABLE - Victoria, VICTORIA
UNAVAILABLE
State / City:
Workday:
Job Number 23082718
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Find Balance in Your Career

Come and join the team at Melbourne Marriott Hotel!

From fun family experiences to luxe romantic staycations, choose Melbourne Marriott Hotel for your next getaway. Located in the heart of Melbourne’s city centre, our five-star hotel is only a short walk from the Theatre District, shopping hub and attractions such as Parliament House, State Library of Victoria and Royal Exhibition Building. 

Are you the ultimate host who loves to provide dynamic service? The Melbourne Marriott Hotel is looking for you - people who can really influence our guests’ stay. We embrace associates who embody our brand’s modern and sophisticated personality.

What we are looking for

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

What you will do

 

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Strong rooms division background
  • Understands Opera
  • Local Australian experience
  • Worked in a International chain hotel over 200 rooms
  • Having experience overseeing HK
  • Develop and grow rooms team
  • Drive guest engagement
  • Strategy to drive rooms profit
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviours.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group 
  • Discounts on food & beverage across all our hotels
  • The best hotel training opportunities produced independently by Melbourne Marriott Hotel and internationally recognised training programs by Marriott International
  • Recognition programs to keep you motivated 
  • Wellbeing & mindfulness programs to ensure you stay healthy


Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.