Assistant Director of Beverage & Food W Hotels
more than a month
Sydney, UNAVAILABLE - NEW SOUTH WALES
UNAVAILABLE
State / City:
Workday:
Job Number 23082792
Job Category Food and Beverage & Culinary
Location W Sydney, 31 Wheat Road, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Natural Talent
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney, opening in Darling Harbour in October 2023, is now casting for an Assistant Director of Beverage and Food to assist in leading the Beverage and Food operation that includes restaurant, bars, room service and banqueting. The position oversees the development and implementation of department strategies and ensures the implementation of the brand service strategy and brand initiatives.

The Assistant Director of Beverage & Food’s primary responsibility includes launching and establishing the unique Beverage and Food Concepts while building a strong B&F leadership to execute the strategy of the department. Collaborating with the Director of Beverage and Food, this integral role will work closely with B&F leadership team to create unique and vibrant beverage experiences across the different venues in the hotel. If you love what you do, are passionate about everything beverage and food, customer service, supporting state-of-the-art venues and teams then this role is for you.

JOB SUMMARY

Assists in leading the property’s beverage and food operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. You will be responsible for the short- and long-term planning and the day-to-day operations of all B&F outlets, ensuring the high-level service required for each venue outlet follows according to the W brand standards and the original Concept. The position ensures the beverage and food operations meets the brand’s target customer needs, ensures talent satisfaction, focuses on growing revenue, and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property talent and provides a return on investment. 

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

Incentives

Private Health Insurance

Birthday Leave

Sabbatical Leave

Overall Wellbeing

Milestone Recognition

Leave Portability

Love Learning

Enhanced Super

Career Growth

Bonvoy Eligibility

Flexible Working

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; minimum 2 years’ experience in a similar role in luxury hotels/resorts
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; m
inimum 2 years’ experience in a similar role in luxury hotels/resorts

CORE WORK ACTIVITIES 

Developing and Executing Beverage and Food Strategy and Goals

• Works with direct reports to develop and implement promotions, beverage and food pairings, menu items and presentation.

• Develops a beverage and food operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Ensures integration of departmental goals in game plans. 

Leading Beverage and Food Teams

• Ensures that regular, on-going communication occurs in all areas of beverage and food (e.g., pre-meal what’s up and talent meetings).

• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.

• Ensures that regular, on-going communication occurs in all areas of beverage and food (e.g., pre-meal what’s up and talent meetings).

• Reviews talent levels to ensure that guest service and operational needs are met.

• Sets expectations and holds beverage and food leadership team accountable for demonstrating desired service behaviors.

• Provides feedback to talent based on observation of service behaviors.

• Utilizes talent feedback and an “open door” policy to identify and address talent problems or concerns in a timely manner.

• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies as per operational requirements.

Maximizing Beverage and Food Revenue

• Reviews financial reports and statements to determine how the department is performing against budget.

• Ensures cash control and liquor control policies are in place in beverage and food areas and followed by all B&F talent.

• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service. 

Ensuring Exceptional Customer Service

• Creates an atmosphere in all beverage and food areas that meets or exceeds guest expectations.

• Reviews guest feedback, guest satisfaction results and other data to identify areas of improvement.

• Strives to improve service performance. 

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

• Communicates and executes departmental and property emergency procedures.

• Hires beverage and food leadership talent who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.

• Sets goals and expectations for direct reports using the performance review process and holds talent accountable for successful performance.

• Establishes guidelines so B&F talent understand expectations and parameters.

• Ensures B&F talent receive on-going training to understand guest expectations.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.