Learning & Development Manager W Hotels
more than a month
State / City:
Job Number 23080702
Job Category Human Resources
Location W Sydney, 31 Wheat Road, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Natural Talent
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney, opening in Darling Harbour in October 2023, is now casting for a Learning & Development Manager to lead day-to-day operation of the L&D department. Reporting to the Director of Human Resources, this integral role provides L&D leadership to the business and presents an amazing opportunity to play a key role in the pre-opening efforts of the world’s largest W Hotel.

The L&D Manager’s primary responsibilities include driving company values and philosophy and ensures all learning and development activities are strategically linked to the organization’s mission and vision.  Works with property leadership team to identify and address talent and organizational development needs.  The position is responsible for ensuring effective learning is in place to enable the achievement of desired business results.  Learning programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.  Conducts needs assessments, designs and develops learning programs and facilitates the delivery of both custom and corporate learning programs.  Measures the effectiveness of learning to ensure a return on investment.

To be successful as a L&D Manager you will possess strong leadership skills, cultural adaptability, flair for learning, be creative, thinking out of the box constantly, highly organized, and have an exceptional inter-personal skill.


We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.


  • Incentives
  • Private Health Insurance
  • Birthday Leave
  • Overall Wellbeing
  • Flexible Working
  • Sabbatical Leave
  • Milestone Recognition
  • Leave Portability
  • Love Learning
  • Enhanced Super
  • Career Growth
  • Bonvoy Eligibility


Education & Experience Required

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer.
  • Minimum two-year experience as L&D Manager or Assistant L&D Manager in a busy, luxury hotel/hospitality environment
  • Pre-opening experience will be an advantage
  • Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail


Administering Talent Learning Programs

  • Promotes and informs talent about all learning programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps talent identify specific behaviors that will contribute to service excellence.
  • Ensures talent receive on-going learning to understand guest expectations.
  • Uses effective learning methods to ensure talent have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with learning cadre on a regular basis to support learning efforts.
  • Observes service behaviors of talent and provides feedback to individuals and/or managers.

Evaluating Learning Programs Effectiveness

  • Monitors enrollment and attendance at learning classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if talent demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from learning courses to the operation.
  • Ensures adult learning principles are incorporated into Learning programs.

Developing Learning Program Plans and Budgets

  • Ensures all learning and development activities (department specific and general property learning) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate learning to improve performance.
  • Makes any necessary adjustments to learning methodology and/or re-trains as appropriate.
  • Aligns current learning and development programs to effectively impact key business indicators.
  • Establishes guidelines so talent understand expectations and parameters.
  • Develops specific learning to improve service performance.
  • Drives brand values and philosophy in all learning and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Learning Budgets

  • Participates in the development of the learning budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.